Store Categories
Shop by Brand
Shop by Price
Customer Service
Hours of Operation:
9-6 MON-FRI EST
Phone Number:
1-866-226-8868
Join our Newsletter
First Name:

Last Name:

E-Mail Address:
  
Djembes and African Drums is an Upfront Merchant on TheFind. Click for info.
  Home » FAQ

Djembes and African Drums Resources


Displaying 1 to 4 (of 4 FAQ) Page:  1 

IMPORTANT NOTICE: THIS TRANSACTION WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS "Eagle Bay Web Marketing"

Our family owned ecommerce business includes several online stores. Our main company name is EAGLE BAY WEB MARKETING, which operates these stores. The domain, BestDrumStore.com and Djembes & African Drums are subsidiaries of Eagle Bay Web Marketing.

 Will I receive notifications when the status of my order changes?

Yes, we'll keep you informed every step of the way. In fact, you should have already received an e-mail confirming that you placed an order. (If you haven't received it, please keep checking your e-mail and contact us if it doesn't show up within 24 hours. Make sure to check your spam or junk mail folder.)
We'll also send you an e-mail when your order is being processed (assembled and prepared for shipment). And we'll send you another e-mail when the order has been shipped, including your tracking number (in most cases).
If there are any hiccups in the process, we'll notify you immediately.

 How long will it take to process and ship my order?

Generally, your order will be processed and shipped within 1-3 business days. Occasionally, due to back-orders or other unforeseen circumstances, it may take longer, in which case we will notify you. Once your order is en route, you will be able to track it with the tracking number we provide you.

Aside from waiting for the notification e-mails, is there a way I can check the status of my order myself?

Yes, click on the "Check Order Status" link at the top of any page on the site. You'll need to enter the Order Number and either your first/last name OR your e-mail address. The system will then give you the status of your order.
And, of course, you're always welcome to Contact Us with any questions you may have about your order.

Displaying 1 to 4 (of 4 FAQ) Page:  1 


© 2011 Djembes and African Drums, a subsidiary of Eagle Bay Web Marketing.

**DJEMBE AND AFRICAN DRUMS and BESTDRUMSTORE.COM ARE TRADING NAMES FOR, AND OWNED BY,

EAGLE BAY WEB MARKETING. YOUR RECEIPT FOR SALES WILL DISPLAY THE NAME 'EAGLE BAY WEB MARKETING'**

Djembe